Terms and conditions
The offer and sale of products on our website are governed by these General Conditions of Sale and related information on the Returns and Warranty page. The VIS online store is managed by VIS International srls Via La Pira 25, 10028 Trofarello, PI IT12209520019.
1. Conclusion of the contract
1.1 The order from the customer constitutes an offer to VIS to enter into a sales contract. With the electronic transmission of the order form, the customer unconditionally accepts and undertakes to observe, in relations with VIS, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, the customer is invited not to submit the order form for the purchase of products on www.vis-shop.com. By submitting the order form, the customer confirms that he is aware of and accepts the General Conditions of Sale and the additional information contained in vis-shop.com, also referred to via links, including the General Conditions of Sale and the information on the right to withdrawal.
1.2 After placing the order electronically, the customer will receive a confirmation email containing the details of the order (order confirmation). This order confirmation does not constitute acceptance of the offer, but simply serves to inform the customer of the receipt of the order. The sales contract is only realized with the shipment of the ordered product / s to the customer and with the shipment confirmation via a second email (shipping confirmation). All offers are valid while stocks last.
1.3 VIS will not be able to process orders if they are incomplete or incorrect, or if the products are unavailable. In this case, the customer will be informed by e-mail that the contract is not concluded and any amount already paid by the customer will be refunded.
2. Product characteristics and prices
2.1 The essential characteristics of the products are presented on vis-shop.com within each product sheet. The images and colors of the products offered for sale online may however not correspond to the real ones due to the Internet browser and monitor used.
2.2 For all orders with delivery to countries belonging to the EU: Product prices may be subject to updates. Prices are intended with VAT included. The prices indicated on the vis-shop.com website at the time of the order are decisive.
2.3 For all orders with delivery to non-EU countries: Product prices may be subject to updates. The prices indicated on the site are decisive vis-shop.com when ordering. These prices are to be considered as DAP (Delivery At Place) prices, and therefore do not include any additional taxes, tariffs or import duties required by the customs of the country of delivery.
2.4 Discounts and / or offers cannot be combined with each other, except when indicated.
3. Delivery / Shipping costs
3.1 The courier is responsible for loss or damage of the goods up to the time of delivery. In the event of visible damage to the package, the customer is required to check, upon delivery, the product supplied in the presence of the courier, and to accept the “conditional” collection.
4. Methods of payment
4.1 The payment of the price of the products and the relative shipping costs can be made by credit card or PayPal.
4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to SumUp. Furthermore, this information will never be used by VIS except to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns, following the exercise of the right of withdrawal, or if it is necessary to prevent or report the fraud commission on vis-shop.com to the police.
5. Right to cancel / modify the order
5.1 If you wish to cancel or modify your order, you can do so before receiving the confirmation of shipment. To cancel your order or modify it you must write to email@example.com and specify the reference number of the order in question. You will receive a confirmation of cancellation / modification of your order and all information on your refund.
6. Non-acceptance of orders
6.1 VIS reserves the right not to accept online orders. The relevant decision is at the discretion of VIS. In case of non-execution of the order, the company will inform the customer as soon as possible.
6.2 Retention of title. The delivered goods remain the property of VIS until full payment is made.
7. Copyright / copyright
7.1 The content and structure of this site are the property of VIS International srls and protected by copyright. The use of texts, images or other material requires the approval of the owner, any abuse will be legally punished.
8. Applicable law and dispute resolution
8.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
Last update: October 2021