Returns and Refunds
If you are not 100% satisfied with your purchase, you have 14 days from receipt of the package to return your order.
Before starting the product return process, please note that items must be as good as new in their original packaging, i.e. unwashed and unused and with the tag still attached. Please make sure that the product is well packed in its original bag and protected with a bag or box to avoid damage in transit and thus arrive in perfect condition.
HOW TO START THE RETURN PROCESS
To start the return process, write to email@example.com indicating the order number and the reason for which the return is being made (for the subject write REQUEST FOR REFUND: order number).
You will shortly (3-4 days) receive an email in which we confirm, or refuse, the return of the item. In case of confirmation, in the email you will find a form containing the return number, which must be attached to the goods, and the DHL label to be used on the return package.
HOW THE REFUND TAKES PLACE
Once the return process is complete and the product arrives at our facilities, we will proceed to review the items. Once verified that they are in perfect condition and have not suffered any damage, the corresponding economic amount will be returned within 7 working days.